Frequently Asked Questions

When does someone need Physical Therapy?

Research has proven that physical therapy can help individuals avoid surgery in some instances. A combination of manual physical therapy and supervised exercise can delay or prevent the need for surgery. Pursuing an exercise program designed by a physical therapist can be one of the best protections from injury and surgery. We at Reaction Physical Therapy recommend you speak to your healthcare provider about prescribing physical therapy before other methods such as prescription medication.

How do I set up an appointment to receive Physical Therapy?

In order to receive physical therapy, you will need to obtain a prescription from a healthcare provider. Your healthcare provider may assist you with identifying specific rehabilitation companies or you can utilize your insurance company’s list of “in network” providers that fit within your coverage. Ultimately the decision is yours, and at Reaction Physical Therapy we are committed to putting you first.

How do I make an appointment?

Please visit our “Contact Us” for our location and phone number to set up your appointment. Our office staff will assist with finding an appointment that works for you. We accommodate new patients for their first appointment within 24-48 hours of their initial call.

Who is involved in my rehabilitation?

Your rehabilitation will be overseen by your physician and supervised by your clinician, with assistance from ancillary and administrative staff. After a comprehensive evaluation, goal assessment, and treatment plan, you will be scheduled for a return visit(s) based upon your physician and clinician’s recommendation. Reaction Physical Therapy’s primary objective is to help you achieve your rehabilitation and treatment goals and prevent further injury/dysfunction.

Our clinical staff consists of several skilled rehabilitation professionals who frequently collaborate to enhance the approach to individualized treatment plans. We believe this insures the goals of the patient are met. We utilize a network of rehabilitation aides and other clinically trained staff and performance enhancement specialists, to enhance the patient’s experience and to reach a common goal. Reaction Physical Therapy’s primary objective is to help you achieve your rehabilitation and treatment goals and prevent further injury/dysfunction. These staff work under the direction of your PT to provide you with the best possible care.

Will my physician be involved in my rehab?

The physician/therapist relationship is an important one in order to effectively serve our patients. After your evaluation and assessment, a detailed copy of your evaluation will be sent to your physician. Likewise, progress notes will be sent to update your doctor on advancement toward your stated goals. Reaction Physical Therapy will work diligently to educate you and assist you in returning to your optimal functional level as soon as possible.

Does Reaction Physical Therapy provide translators?

To promote effective communication many of our staff and therapists speak Spanish.

How long does the billing process take?

Once you have scheduled your appointment and have provided insurance information, as a courtesy we will verify your health insurance benefits for physical and/or occupational therapy. Please note that insurance quotes are not a guarantee of benefits or coverage. The following is intended to help you better understand our billing process:

Your therapist will forward your daily charge to our Billing Center.

The billing office then submits these charges to your insurance company for reimbursement.

Reaction Physical Therapy generally receives payment within 4-6 weeks.

Reaction Physical Therapy will provide you with an invoice after your insurance has paid or made a decision on services rendered (usually before the 10th of the month).

We encourage you to review and confirm your rehabilitation benefits with your insurance company as they may differ from your standard medical coverage.

Please feel free to contact us at 915-855-7780, if you would like a record of your charges prior to you receiving your bill. Although it may take 30-60 days to receive a bill for your deductible and co-insurance, all co-pays are expected at time of service. We appreciate your understanding and cooperation.

What is the initial evaluation?

Please arrive 10-15 minute prior to your evaluation in order to complete the appropriate paper work or you can download the paperwork from our website and have fill it out prior to your appointment to make the process easier. At that time, our office staff will review your personal explanation of rehabilitation benefits quoted from your insurance provider. During your first visit, your therapist will conduct an initial evaluation to assess your current condition. Your initial evaluation may consist of objective findings and testing followed by an appropriate treatment plan, and discussing the length and frequency of your rehabilitation. A copy of your Initial Evaluation will be sent to your physician. You and your therapist, in cooperation with your physician, will determine what goals are to be achieved during physical therapy. To ensure clear and concise communication to your doctor and insurance provider, your therapist will use electronic documentation during each visit to document your treatment and progression toward these goals. Please plan for a 30 minute to 1 hour assessment.

What should I bring or wear to my first visit to Reaction Physical Therapy?

Remember to wear clothes that are suitable for your treatment. Please also bring your insurance card, the prescription you received from your healthcare provider and any other reports/paperwork/results that you may have as well. Should you be using any medical assistive devices such as a brace, splint or crutches, please be sure you bring them to your visits.

What happens if I am running late?

If you are running late, please call and let us know so that we can accommodate your schedule. We ask that you be on time to all appointments; however, we do understand that situations arise where you may be late. If you are running late, please call and let us know so that we can accommodate your schedule. Please give us 24 hours notice if you need to cancel an appointment.

What can I expect through therapy?

Although it depends on your diagnosis and general condition, your follow-up appointments may consist of:

  • Therapeutic Exercises
  • Manual Therapy
  • Modalities (electrical & thermal)
  • Review of your home-exercise program and your goals
  • Patient Education
  • Functional/Activity-Specific Exercises
  • Massage Therapy

In about four weeks, your therapist will complete a Progress Summary that will either be mailed or faxed to your physician, so please inform us of any upcoming follow-up visits you have with your doctor. This letter will inform your physician of your progress in therapy and will generally give one of the following recommendations:

A request for the approval of additional physical or occupational therapy for a specified amount of time. Generally, your physician signs a prescription that is attached to your Progress Note and returns it to us. The prescription is necessary in order to continue with care. As a courtesy to you, we will contact your physician’s office for an additional prescription. However, it is ultimately your responsibility to follow up with your physician to ensure the prescription is signed and returned to our office.


A recommendation to discharge you from therapy. Your physician may choose to discharge you if you have met your goals, or are no longer progressing in therapy, or at her/his discretion.