Patient Center


What is Physical Therapy

Physical Therapy is a health care specialty involved with evaluating, diagnosing, and treating disorders of the musculoskeletal system. The ultimate goal of Physical Therapy is to restore maximal functional independence to each individual client. To achieve this goal, physical modalities such as exercise, heat, cold, massage, and mild electrical stimulation are utilized. Physical Therapy is provided by Physical Therapists, who are licensed health care professionals. Physical Therapists evaluate, diagnose, and manage the physical therapy treatment plan, customizing it to each individual’s needs.

Preparing For Your First Appointment

Thank you for choosing Reaction Physical Therapy for your physical therapy needs. We have put together some information to help you prepare for your first visit.

Please wear or bring comfortable, loose fitting clothing that will allow the therapist to expose the affected regions of the body. Exercise wear such as sweats, t-shirts, and shorts are recommended.

Please plan to be in our facility for 60-90 minutes for your first appointment. Your therapist can tell you how long each follow-up appointment will be, usually 60 minutes.

Please arrive 15-20 minutes before your scheduled appointment time if you will be completing the new client paperwork in the office. For your convenience, we also have this paperwork on line if you would like to complete it ahead of time. Additionally, please bring the following items to your first visit:

  • Your health insurance card. We will need to make a photocopy of this card to ensure we collect all necessary information to bill your insurance company. If you do not have insurance we can make financial arrangements. Please call 915-855-7780 for the cash price.
  • If we will be seeing you for a worker’s compensation injury, please bring any information you have regarding your claim (claim number, adjustor’s name & contact information).
  • Physician’s order / prescription
  • Co-payment if applicable. Co-payments are due at the time of service and will be collected at that time. We will verify your benefits, including copayment amounts as a courtesy at the start of your care. Please note we accept cash, check and Mastercard/Visa.

In Network Insurances

At Reaction Physical Therapy, the well-being of our patients is our primary concern. We strive to give our patients the optimal treatment and encourage patients to call us with questions regarding insurance coverage and benefits. We are more than happy to help patients gain a clearer understanding of their insurance coverage and claim procedures.

About Your Coverage

As a courtesy, we will verify your coverage with your insurance carrier. Please note that verification of coverage is only a quote and not a guarantee of payment. When you call your insurance company to verify benefits, inform your carrier that our place of service is eleven (office setting). We will file directly with your insurance company for services rendered and assist you in obtaining payment from your insurance company. To assure the highest level of coverage, we encourage you to be aware of limitations and requirements that your insurance plan might have,

Some common requirements and limitations include:

  • Co-pay required by the patient at the time of service
  • Referrals required from Primary Care Physicians (PCP) at the initial visit
  • Therapy visit limitations per calendar year
  • Pre-Certifications
  • Deductible and co-insurance obligations

Should insurance payments be delayed, reduced, or denied, we will expect payment from you the patient, or responsible party. For your convenience, we accept cash, personal checks, money orders, Visa, Discover, and MasterCard.

*The above insurance information is not applicable to workers’ compensation patients.

In Network Insurances accepted

  • AARP
  • Aetna TRS
  • Aetna
  • Advantage Care Network (Health Scope)
  • Align Networks
  • Amerigroup
  • Assurant Health
  • Blue Cross Blue Shield of Texas
  • Bravo
  • CIGNA (As of August 1st 2014)
  • Claims Administrative
  • Coventry/First Health
  • El Paso First CHIP
  • El Paso First STAR
  • First Health Network
  • GEHA
  • Health Spring
  • Health Scope
  • Humana Gold (Humana Choice Care)
  • Medical Care Referral Group
  • Medicare
  • MedRisk
  • Molina
  • OWCP (US Dept. Of Labor- Most Federal Employees)
  • Optum Health
  • Preferred Administrators
  • Presbyterian
  • Railroad Medicare
  • Texas Community Care
  • Texas Medicaid
  • TRICARE (United HealthCare Military West)
  • Tricare Prime (Retired Military)
  • United HealthCare

Many insurance companies that we are not contracted with have “out of network” benefits that may cover a significant portion of charges.

Patient Documents

Patient information Packet

Patient Information Sheet
Past Medical History
Medication Log
Consent to Treatment
Consent to Therapy
HIPPA Compliance
Financial Policy

Injured Body Part Questionnaire

Pain Questionnaire
Neck Questionnaire
Low Back Questionnaire
Hand Questionnaire
Upper Extremity Questionnaire (Shoulder, Elbow, Wrist)
Lower Extremity Questionnaire (Hip, Knee, Ankle, Foot)

Paquete de Información Para el Paciente

Información del paciente
Historial médico
Lista de Medicamentos
Consentimiento para Terapia
Consentimiento para el Tratamiento
Cumplimiento de HIPAA
Póliza Financiera del Paciente

Cuestionario de Parte del cuerpo lesionada

Cuestionario de salud del paciente
Cuestionario indice de Desabilidad de cuello
Cuestionario Quick Dash de extremidades superiores
Cuestionario de Mano
Escala funcional de las bajas extremidades